All sales are final. We do not accept returns or exchanges.
If your order arrives damaged or defective, contact us within 7 days of delivery at hello@lointhecity.com with a photo and your order number. We will make it right.
If your package is marked delivered but you have not received it, contact us at hello@lointhecity.com within 7 days of the expected delivery date. We will open a shipping investigation with the carrier on your behalf.